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Do you thrive in a role where customer service, logistics and structured administration come together? Do you enjoy being the key link between customers, internal teams and global transport partners?
Academic Resource is now recruiting an Order Fulfilment Specialist for our client, an innovative Life Science company in Stockholm. In this role, you will be highly visible within the organisation and work closely with customers and internal stakeholders to ensure excellent service, efficient deliveries and a smooth order process.
The position is a fulltime job and a direct recruitment for our client. Start immediately or according to agreement.
About the Role
As an Order Fulfilment Specialist, you will be the first point of contact for customer inquiries related to orders, product information and logistics. The role combines customer service, operational order handling and coordination of shipments and deliveries. You will collaborate closely with marketing, product management and Supply Chain to ensure customers receive prompt and accurate information.
This is a varied role that includes both administrative tasks and hands-on work such as picking, aliquoting, packing and shipping customer orders. You will also contribute to improvement initiatives within the order fulfilment process.
Your Responsibilities Include:
• First point of contact for all customer inquiries related to order, logistics and product information
• Maintain and process customer orders (Distributor and direct customers)
• Handle credit notes and free of charge/sample requests
• Responsible for answering and follow up on customer inquiries through phone, email submission or CRM tools
• Work closely with marketing, product managers and Supply Chain to ensure fast reply and service to customers and partners
• Manage and share with relevant partners and customers, back-order information and any other customer facing product related information
• Manage daily picking, aliquoting, packing and shipping of customer orders in alignment with daily deadline
• Support internal stakeholders with picking, packing and transportation for internal deliveries
• Act as a liaison between the company and selected carriers
• Support with annual inventory counts
• Daily follow up with customers and transportation carriers to ensure on time deliveries and custom clearance
• Contribute to project and initiatives related to Order fulfilment process
• Manage customer invoicing and credit card payments
• Create and maintain customer account information in ERP system
Qualifications
We are looking for someone with previous experience of:
• High school education
• Similar role, working with customer support or order fulfilment within the research industry
Competencies & skills crucial to the role:
• ERP experience (preferably Microsoft Dynamics 365)
• MS Office Suite experience
• Fluent in English, verbally and written. Swedish or other Scandinavian language is meritorious.
Meritorious competencies:
• Import/export experience
• Order fulfilment roles
• Dealing with sensitive lab reagents storage and handling
Personal Characteristics
In this recruitment process we will focus a lot on Personal Characteristics.
To thrive in this role, we believe you are:
• Service-oriented and communicative
• Accurate, structured and quality-driven
• Self-motivated, responsible and solution-oriented
• A team player who enjoys collaborating with many stakeholders
• Curious, adaptable and comfortable in a dynamic, growing organisation
You are passionate about delivering excellent customer service and enjoy a role where your daily work makes a real difference.
About Academic Resource
Academic Resource is a recruitment and staffing company for experienced professionals. We have long-standing expertise in temporary assignments, recruitment and interim management across Life Science, Finance & Accounting and HR.
Application
Interviews and selection will be conducted on an ongoing basis, so please apply as soon as possible. Click on “Apply for the position” below and enter your contact details. Please include the reference: AOFS1125.
For questions:
rekrytering.lifescience@academicresource.se
Please note that we do not accept applications via email.
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