Optinova Nordic AB jobb i Uppsala

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Customer Service Specialist

Läs mer Feb 9
We are looking for a full-time employment of an energetic customer-oriented service representative joining our growing business in Euope (EMEA).
Optinova is a world leading extrusion partner for advanced tubing solutions with global presence and serving a large variety of customers across many industries. The company has a proud history of more than 50 years and has its roots in Finland on the Åland islands, where the global headquarters is situated. Optinova has 4 manufacturing sites and sales offices in several locations across the world. The company employs more than 450 people worldwide and we are committed to Quality, Customer Experience, Partnership, and Innovation. We pride ourselves of being a fun and professional place to work, with focus on being agile and fast moving in a family feeling workplace.

What will Customer Service Representative do?
A Customer Service Specialist will play a key role to cooperate with factories and customers to provide product/services information, quotation, and resolve any emerging problems that our customer might face with accuracy and efficiency.
The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Working directly with Optinova’s commercial team
Provide accurate, valid, and complete information of products and services
Generate quotations by working with sales team and factories to obtain the right product and costing
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, feedbacks, by working with factories and sales team to provide appropriate solutions and alternatives within the time limits
Maintain data accuracy in ERP system by keeping records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies

A passion for customer service, people and result driven attitude.
Proven customer support experience with 3-5 years of experience as a Client Service Representative in B2B environment
Fluency in Swedish and English, (extra plus for German)
Use to work with ERP systems and practices (extra plus for experience in ERP Monitor), proficient in working with MS Office 365
Being well-organized and able to prioritize. Customer orientation and ability to adapt/respond to different types of characters and cultures
A positive attitude and a willingness to learn and improve
An entrepreneurial approach, not afraid to make suggestion to improve processes and can see the bigger picture whilst also remembering the details.

You will be working at our office in Uppsala, and we are also open for work remotely some days per week.
For questions about the role, please contact our Customer Service Manager, Linda Cardenas, +46739667395. We might start interviewing right away, so make sure to apply as soon as possible, but at the latest 29.02.2024. We only accept applications through the system.

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Sustainability Manager

Läs mer Jan 16
Founded in 1971, Optinova is a world-leading extrusion partner for advanced medical and industrial tubing. With sales offices around the world and four extrusion plants in Finland, Thailand, and the US, we are serving partners from 50+ countries across industries.
We are now recruiting a Sustainability Manager to our Group Operations Team at Optinova.
Group Operations (GOPS) provides Shared Services and implements strategic change projects, common business systems and end-to-end processes across Optinova group. Now we are strengthening the team with a new Sustainability Manager role.
Sustainability is one of the key pillars in Optinova’s strategy. Our goal is to continuously reduce carbon footprint and waste in our operations and entire value chain, and to always act according to high ethical standards.
The Job
Our Sustainability Manager will define Optinova Group's sustainability strategy, lead selected implementation projects and coordinate sustainability reporting. The role is highly operational, including “hands-on” project management, data collection and reporting. Self-initiative and up-to-date expertise in sustainability regulations and best practices are needed to succeed in the role.
Your responsibilities include the following:
Together with Group management define sustainability strategy, KPIs and implementation roadmap
Lead selected sustainability implementation projects
Coordinate quarterly and annual sustainability reporting
Lead sustainability assessments and related gap closuring
Coordinate annual sponsorship program planning
Provide expertise in sustainability regulation and best practises

You can be located in one of our offices in Mariehamn (Åland, Finland) or Uppsala (Sweden).
To succeed in this job, you need the following:
Detailed understanding on sustainability regulations, like CSRD
Detailed understating on GHG Protocol scope 1,2 and 3 reporting
Previous experience in making company/group sustainability reports
Previous experience in sustainability assessment platforms, like Ecovadis
Ability to take initiative, influence and collaborate with Optinova units, customers, suppliers and other external parties
Ability to prioritize, focus and deliver on-time
Strategic thinking and ability to summarize
Fluency in English(Swedish is an advantage)

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Sustainability Data Intern

Läs mer Dec 4
We are now offering an exciting internship opportunity for a dedicated and analytical student to join Optinovas Group Operations team as a Sustainability Data Intern. Group Operations (GOPS) provides Shared Services and implements strategic change projects, common business systems and end-to-end processes across Optinova group.
Sustainability is one of the key pillars in Optinova’s strategy and Shared Service function within GOPS. Our goal is to continuously reduce carbon footprint and waste in our operations and entire value chain, and to always act according to high ethical standards.
In this role, you will be at the forefront in implementing our sustainability strategy, focusing CO? reporting in the value chain.
The assignment:
As a Sustainability Data Intern, you will focus on the integration of environmental impact data into our ERP system. Your main responsibilities are:
Collect, assess and qualify the product carbon footprint (PCF) data consumption and emission factors in our own operations and supply chain.
Mapping carbon footprint data fields in the ERP system.
Establish a methodology for PCF calculation across our operations, applying the relevant carbon accounting principles.
Establish robust CO? scope 1,2 and 3 data collection and reporting in our BI platform.
Document thoroughly the CO? calculation methodology applied and data sources used.
Assist in training relevant teams on utilizing ERP tools for sustainability data analysis and provide ongoing support for system related inquiries.

To succeed in this internship, you need the following:
Currently enrolled in an undergraduate, graduate or training program in Environmental Science, Sustainability, Engineering, or a related field.
Strong analytical skills, attention to detail and data accuracy.
Passion for sustainability and a desire to leverage ERP systems for environmental impact assessment.
Excellent communication and teamwork skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
Knowledge of greenhouse gas accounting principles, industry-standard carbon footprint methodologies, and life cycle assessment (LCA) concepts.

It is a plus if you have:
Experience in conducting carbon footprint assessments and familiarity with carbon accounting tools and databases (e.g., GHG Protocol, WRI/WBCSD, Ecoinvent, GaBi).
Knowledge of relevant regulations, standards, and reporting frameworks related to carbon footprinting and carbon reduction (e.g., ISO 14064, PAS 2050, CDP, GRI, SBTi).
Previous working experience with ERP, data or related field.

You can be located in one of our offices in Mariehamn (Åland, Finland) or Uppsala (Sweden) at least 60 % of working time. This internship is estimated for 4-6 months.
Are you interested?
Please apply as soon as possible, but no later than December 15th, as we will have ongoing interviews.
For more information about the role, please contact hiring manager Oscar Jäderlund +46?730 848?036 or GOPS manager Mikko Hakala +358?400 904660. Visit?www.optinova.com?to learn more about Optinova.

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