Etraveli Group AB jobb i Uppsala

Etraveli Group är det globalt ledande tech-företag för onlineförsäljning av flygresor. Vi är här för att lösa komplexitet genom att koppla samman miljontals flyg och resenärer över hela världen, från sökning och val till resa och vidare. Vi äger online-resebyråer som Mytrip, GoToGate och Flight Network och tillhandahåller flyg för Booking.com. Etraveli Group har även etablerat partnerskap med företag som Skyscanner, Google Flights, TUI, med flera.
Av våra 2500 anställda arbetar cirka 40 personer i kundtjänsten på vårt kontor i Uppsala. Vi är ett ungt och dynamiskt team som ofta anordnar gemensamma aktiviteter och afterworks. Vårt kontor ligger i centrala Uppsala, i moderna och ljusa lokaler. När vädret tillåter har vi även möjlighet att njuta av vår fantastiska takterrass. Du behöver ingen tidigare erfarenhet för att börja hos oss, då vi erbjuder en betald utbildning på åtta veckor, samt flera andra attraktiva förmåner.
Om tjänsten
I rollen som kundtjänstmedarbetare kommer du att arbeta med flera bokningssystem och hantera tekniskt komplexa ärenden. Du kommer att stödja våra kunder främst via telefon med alla aspekter av deras flygbokningar, såsom avbokningar, ombokningar, bagagefrågor och namnändringar. Ditt dagliga arbete kommer att fokusera på problemlösning och omfattande navigering i våra olika system. Din roll är viktig i företaget då du är länken ut till våra kunder och kan påverka hur våra kunder uppfattar vårt varumärke.
Dina främsta arbetsuppgifter kommer att vara:
Ta emot och hantera inkommande samtal, chatt och email
Säkerställa och leverera hög kvalitet på kundservice, det vill säga hantera kundförfrågningar och klagomål på ett professionellt sätt
Hantera ärenden som rör t.ex. - inställda flyg, ombokningar och bagageändringar
Navigera i ett stort antal bokningssystem
Rapportera tekniska problem, kundklagomål och andra problem



Arbetet är förlagt på kontorstimmar, mellan 8-17 på vardagar. Du arbetar inga helger eller röda dagar. Under dina första åtta veckor följer du en utbildningsplan och har en handledare som hjälper dig att komma in i jobbet på bästa sätt. Det är viktigt att du har möjlighet att närvara, på plats, under hela utbildningen.
Vi erbjuder goda möjligheter för utveckling och för den som vill växa inom företag finns det flera vägar att gå.
Om dig
I denna roll är en positiv attityd och en stark vilja att lära dig det allra viktigaste. Vi söker dig som är trygg i dig själv och som trivs i en dynamisk miljö där det ständigt händer saker. Tidigare erfarenhet av kundservice, särskilt över telefon, är meriterande och du bör ha en genuin passion för att leverera utmärkt service. Du motiveras av att arbeta målinriktat och tycker om att din prestation mäts dagligen. Det finns möjlighet att få både månatliga och kvartalsvisa bonusar, baserade på kvalitet och effektivitet.
Vi tror att du:
Har intresse för och förmåga att snabbt lära dig nya system – du trivs med att använda datorn som arbetsverktyg.
Drivs av att uppnå och överträffa uppsatta mål.
Är flexibel och har en stark känsla för service.
Har mycket goda kunskaper i svenska och engelska, både i tal och skrift.

Det är även en fördel om du har:
Erfarenhet av kundservice eller kundtjänst, gärna via telefon.
En relevant resesäljarutbildning eller motsvarande erfarenheter.
Kunskaper i bokningssystem som Sabre och/eller Amadeus.
Kunskaper i finska, danska eller norska.

Förmåner
Att jobba hos oss innebär både skratt och kollegor som tar sitt jobb på största allvar. Vi är helt enkelt ett stort team, på ett stort företag med ambitionen att bli störst på den globala arenan! Förutom att du kommer jobba med ett fantastiskt gäng, får du flera bra förmåner som anställd hos oss.
Högt friskvårdsbidrag
Frukostbuffé varje morgon
Chans till bonus varje månad och kvartal.
Bra försäkringar och pension, där du får personlig rådgivning.
Hybridmodell med möjlighet att arbeta hemifrån 2 dagar i veckan.
Stort och fint kontor mitt i centrala Uppsala. Du promenerar till centralstationen på 5 minuter

Startdatum:
22 april eller 19 maj
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Etraveli Group är det globalt ledande tech-företag för onlineförsäljning av flygresor. Vi är här för att lösa komplexitet genom att koppla samman miljontals flyg och resenärer över hela världen, från sökning och val till resa och vidare. Vi äger online-resebyråer som Mytrip, GoToGate och Flight Network och tillhandahåller flyg för Booking.com. Etraveli Group har även etablerat partnerskap med företag som Skyscanner, Google Flights, TUI, med flera.
Av våra 2500 anställda arbetar cirka 40 personer i kundtjänsten på vårt kontor i Uppsala. Vi är ett ungt och dynamiskt team som ofta anordnar gemensamma aktiviteter och afterworks. Vårt kontor ligger i centrala Uppsala, i moderna och ljusa lokaler. När vädret tillåter har vi även möjlighet att njuta av vår fantastiska takterrass. Du behöver ingen tidigare erfarenhet för att börja hos oss, då vi erbjuder en betald utbildning på åtta veckor, samt flera andra attraktiva förmåner.
Om tjänsten
I rollen som kundtjänstmedarbetare kommer du att arbeta med flera bokningssystem och hantera tekniskt komplexa ärenden. Du kommer att stödja våra kunder främst via telefon med alla aspekter av deras flygbokningar, såsom avbokningar, ombokningar, bagagefrågor och namnändringar. Ditt dagliga arbete kommer att fokusera på problemlösning och omfattande navigering i våra olika system. Din roll är viktig i företaget då du är länken ut till våra kunder och kan påverka hur våra kunder uppfattar vårt varumärke.
Dina främsta arbetsuppgifter kommer att vara:
Ta emot och hantera inkommande samtal, chatt och email
Säkerställa och leverera hög kvalitet på kundservice, det vill säga hantera kundförfrågningar och klagomål på ett professionellt sätt
Hantera ärenden som rör t.ex. - inställda flyg, ombokningar och bagageändringar
Navigera i ett stort antal bokningssystem
Rapportera tekniska problem, kundklagomål och andra problem



Arbetet är förlagt på kontorstimmar, mellan 8-17 på vardagar. Du arbetar inga helger eller röda dagar. Under dina första åtta veckor följer du en utbildningsplan och har en handledare som hjälper dig att komma in i jobbet på bästa sätt. Det är viktigt att du har möjlighet att närvara, på plats, under hela utbildningen.
Vi erbjuder goda möjligheter för utveckling och för den som vill växa inom företag finns det flera vägar att gå.
Om dig
I denna roll är en positiv attityd och en stark vilja att lära dig det allra viktigaste. Vi söker dig som är trygg i dig själv och som trivs i en dynamisk miljö där det ständigt händer saker. Tidigare erfarenhet av kundservice, särskilt över telefon, är meriterande, och du bör ha en genuin passion för att leverera utmärkt service. Du motiveras av att arbeta målinriktat och tycker om att din prestation mäts dagligen. Det finns möjlighet att få både månatliga och kvartalsvisa bonusar, baserade på kvalitet och effektivitet.
Vi tror att du:
Har intresse för och förmåga att snabbt lära dig nya system – du trivs med att använda datorn som arbetsverktyg.
Drivs av att uppnå och överträffa uppsatta mål.
Är flexibel och har en stark känsla för service.
Har mycket goda kunskaper i svenska och engelska, både i tal och skrift.

Det är även en fördel om du har:
Erfarenhet av kundservice eller kundtjänst, gärna via telefon.
En relevant resesäljarutbildning eller motsvarande erfarenheter.
Kunskaper i bokningssystem som Sabre och/eller Amadeus.
Kunskaper i finska, danska eller norska.

Förmåner
Att jobba hos oss innebär både skratt och kollegor som tar sitt jobb på största allvar. Vi är helt enkelt ett stort team, på ett stort företag med ambitionen att bli störst på den globala arenan! Förutom att du kommer jobba med ett fantastiskt gäng, får du flera bra förmåner som anställd hos oss.
Högt friskvårdsbidrag
Frukostbuffé varje morgon
Chans till bonus varje månad och kvartal.
Bra försäkringar och pension, där du får personlig rådgivning.
Hybridmodell med möjlighet att arbeta hemifrån 2 dagar i veckan.
Stort och fint kontor mitt i centrala Uppsala. Du promenerar till centralstationen på 5 minuter

Startdatum:
17 mars, 21 april eller 19 maj
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Etraveli Group is the leading company globally for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2400 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
About the job
Our CS department is dedicated to transforming complex travel processes into seamless and user-friendly experiences. We leverage technology and data to continuously improve customer satisfaction, streamline operations, and drive automation. As part of the Customer Services Analytics team, you'll play a vital role in supporting these efforts by providing data-driven insights that fuel strategic decision-making.The successful candidate will possess strong analytical skills coupled with a deep understanding of business needs.
As An Insights Analyst, You Will Cover
Identify, build, report and analyze drivers of Operational Key Performance Indicators (OKPI).
Continuously undertake deep-dives into key metrics and provide actionable recommendations around customer experience
Ad-hoc reporting and analysis to support key strategic initiatives
Identify opportunities to improve operational performance as well as processes
Provide actionable data-driven recommendations to stakeholders’ business questions



We think you are a person who...
Will have experience from a Data Analyst, or Data Scientist role
A university degree in an analytical field (e.g. Mathematics, Computer Science, Physics)
Has strong knowledge of and command of analytical functions
Has programming skills in Python.
Understands data modeling techniques and their value in delivering end user self-service
Is able to use a data visualization and methodical approach to communicate your analytical findings
having an inquisitive mindset. Being more analytical and insights driver rather than a developer mindset
Are comfortable with Linux environments.
Has effective communication and teamwork skills and can distill complex subjects to a wider audience with the ability to tailor insights to present clearly to different audiences.
Having experience with customer interactions and customer experience data and metrics will be advantageous

Familiarity with one or more of the following is considered a plus:
Has experience with customer data platforms and customer data analytics will be advantageous
Has experience with data visualization and dashboarding tools such as Looker, Qlik Sense, etc.
An opportunity to be a part of a global rapidly growing organization where we value the opinions of each member of the team. You will interact with the management on a regular basis and help them make data driven business decisions.
A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location.
Central office location in the City – We are located on Regeringsgatan in Stockholm and Dragarbrunnsgatan in Uppsala, a stone's throw from public transport and lunch restaurants.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Who we are
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
The role is open to either our office in Athens or Uppsala.
Join us and start as a WFM Manager in the Customer Service team!
Position Summary
The Manager will oversee the management of commercial contracts with outsourcing vendors, ensuring alignment with business goals and performance standards. This role will manage contract change orders, review monthly invoices, and handle bonus/penalty structures. The manager will also create and review legal language and establish a robust framework for vendor performance management. The ideal candidate will have a strong understanding of contract law and vendor management.
Responsibilities
Contract Management:
Draft, review, and manage commercial contracts with outsourcing vendors.
Collaborate with legal and procurement teams to ensure contracts comply with legal standards and business objectives.
Develop and maintain a process for managing contract change orders, including scope changes, pricing adjustments, and service modifications.

Financial Oversight:
Review and validate monthly vendor invoices for accuracy and alignment with contract terms.
Ensure that billing discrepancies are resolved on time and escalate issues as necessary.
Monitor and manage contractually defined bonus and penalty structures based on vendor performance.

Legal & Compliance:
Ensure that contract terms are legally sound and protect the organization’s interests.
Work with internal stakeholders to translate business requirements into contractual language.
Stay up to date with regulatory and legal changes that could affect outsourcing agreements.

Performance Management:
Develop a comprehensive framework to monitor, review, and manage vendor performance for Monthly & Quarterly business reviews.
Analyze vendor performance data and provide insights to improve efficiency and outcomes.
Establish KPIs and SLAs in contracts to ensure vendors meet performance expectations.

Stakeholder Collaboration:
Work closely with internal teams (e.g., business control, operations, legal) to align contract terms with business needs.
Act as the primary point of contact for vendors regarding contract-related inquiries and negotiations.
Facilitate communication between vendors and the organization to ensure mutual understanding and alignment of goals.

Requirements
Bachelor's degree in Business, Legal Studies, or related field.
5+ years of experience in vendor management, or contract administration.
Strong understanding of contract law and experience drafting legal documents.
Experience managing outsourcing vendors in a contact center environment.
Excellent communication, negotiation, and stakeholder management skills.
Proficiency in data analysis and performance management frameworks.

Skills:
Strong knowledge of legal and regulatory compliance in contract management.
Excellent negotiation and communication skills.
Analytical mindset with a focus on performance optimization.
Detail-oriented and capable of managing multiple contracts and vendor relationships simultaneously.

Preferred:
Experience in the contact center or outsourcing industry.
Familiarity with workforce management tools, vendor performance metrics, and financial oversight of contracts.



Benefits
Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. You will have awesome colleagues with whom you will have fun solving complex problems in a fast-moving business.We also offer:
A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location
Central office location in the City – We are located on Regeringsgatan in Stockholm, a stone's throw from public transport and lunch restaurants.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident



At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
Welcome to Etraveli Group!

Who we are
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
Join us and start as Group VAT/TAX Controller in the Finance team!
Position Summary
Working at Etraveli Group means working at an exciting company with grand plans and great expectations. The travel industry is experiencing a data revolution, and you will have the opportunity to become a key player at a company about to take center stage at the global scene. We are looking for a mid - senior member of Etraveli Group working with our Dynamic Global Tax function. The role we are offering includes a professional responsible for the VAT/Tax issues of all our entities and New Legal entities.
We are looking for an ambitious, mid-senior proactive tax employee with medium/ large practice environment (preferably multinational or audit firm) in the VAT area. You should have a strong attention to detail and can demonstrate end to end ownership of complex projects with many stakeholders.
Responsibilities
Play a significant role in the Indirect and Direct Tax awareness and Tax governance of the Group
Interact with consultants all over the world and monitor the VAT/Tax calculation process of each entity
Liaising and building relationships with internal VAT compliance providers
Understanding the reporting requirements, formats and deadlines in each allocated jurisdiction and working consistently to meet these
Review/ Sign off Indirect tax returns prepared review returns
Research new & existing legislation and industry trends
Support in the internalization expansion part of the Group
Based upon corporate procedures, extracting data from business system (ERP), configuring it to produce the necessary VAT/Tax reporting data and submitting the data to quality control checks
Ongoing critical appraisal of the compliance process and implementation of new controls or procedures under the supervision of the Head of Group Tax
Ongoing updating of procedure manuals under the supervision of the VAT Compliance Manager
Responding effectively to VAT audits and inquiries and preparing voluntary disclosures and appeals as necessary
Answering basic VAT questions pertaining to the allocated countries

Requirements
BSc in Accounting, Economics or Business Administration
MSc in Economics or Taxation would be consider as an asset
5-7 years of working experience in the field of taxation, preferably in a multinational organization or an Audit/Consulting Services company
Excellent communication and presentation skills in verbal and written English and Greek
Strong at working with multiple stakeholders and prioritizing numerous concurrent projects
Excellent knowledge of VAT legislation
Solid Financial Accounting Knowledge
Proficiency and experience on MS Excel
Ability to work in a fast-paced and agile environment
Excellent analytical skills and critical thinking
Ability to prioritize well, multi-task and meet deadlines
Strong communication skills and ability to work effectively as part of a multinational team
Creative problem-solving skills with a continuous improvement attitude
IFRS knowledge is meritorious

We also offer:
A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location
Central office location in the City – We are located on Regeringsgatan in Stockholm, a stone's throw from public transport and lunch restaurants.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident



At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
Welcome to Etraveli Group!

Etraveli Group är det globalt ledande tech-företag för onlineförsäljning av flygresor. Vi är här för att lösa komplexitet genom att koppla samman miljontals flyg och resenärer över hela världen, från sökning och val till resa och vidare. Vi äger online-resebyråer som Mytrip, GoToGate och Flight Network och tillhandahåller flyg för Booking.com. Etraveli Group har även etablerat partnerskap med företag som Skyscanner, Google Flights, TUI, med flera.
Av våra 2500 anställda arbetar cirka 50 personer i kundtjänsten på vårt kontor i Uppsala. Vi är ett ungt och dynamiskt team som ofta anordnar gemensamma aktiviteter och afterworks. Vårt kontor ligger i centrala Uppsala, i moderna och ljusa lokaler. När vädret tillåter har vi även möjlighet att njuta av vår fantastiska takterrass. Du behöver ingen tidigare erfarenhet för att börja hos oss, då vi erbjuder en betald utbildning på åtta veckor, samt flera andra attraktiva förmåner.
Om tjänsten
I rollen som kundtjänstmedarbetare kommer du att arbeta med flera bokningssystem och hantera tekniskt komplexa ärenden. Du kommer att stödja våra kunder främst via telefon med alla aspekter av deras flygbokningar, såsom avbokningar, ombokningar, bagagefrågor och namnändringar. Ditt dagliga arbete kommer att fokusera på problemlösning och omfattande navigering i våra olika system. Din roll är viktig i företaget då du är länken ut till våra kunder och kan påverka hur våra kunder uppfattar vårt varumärke.
Dina främsta arbetsuppgifter kommer att vara:
Ta emot och hantera inkommande samtal, chatt och email
Säkerställa och leverera hög kvalitet på kundservice, det vill säga hantera kundförfrågningar och klagomål på ett professionellt sätt
Hantera ärenden som rör t.ex. - inställda flyg, ombokningar och bagageändringar
Navigera i ett stort antal bokningssystem
Rapportera tekniska problem, kundklagomål och andra problem

Arbetet är förlagt på kontorstimmar, mellan 8-17 på vardagar. Du arbetar inga helger eller röda dagar. Under dina första åtta veckor följer du en utbildningsplan och har en handledare som hjälper dig att komma in i jobbet på bästa sätt. Det är viktigt att du har möjlighet att närvara, på plats, under hela utbildningen.
Vi erbjuder goda möjligheter för utveckling och för de
Om dig
I denna roll är en positiv attityd och en stark vilja att lära dig det allra viktigaste. Vi söker dig som är trygg i dig själv och som trivs i en dynamisk miljö där det ständigt händer saker. Tidigare erfarenhet av kundservice, särskilt över telefon, är meriterande, och du bör ha en genuin passion för att leverera utmärkt service. Du motiveras av att arbeta målinriktat och tycker om att din prestation mäts dagligen. Det finns möjlighet att få både månatliga och kvartalsvisa bonusar, baserade på kvalitet och effektivitet.
Vi tror att du:
Har intresse för och förmåga att snabbt lära dig nya system – du trivs med att använda datorn som arbetsverktyg.
Drivs av att uppnå och överträffa uppsatta mål.
Är flexibel och har en stark känsla för service.
Har mycket goda kunskaper i svenska och engelska, både i tal och skrift.

Det är även en fördel om du har:
Erfarenhet av kundservice eller kundtjänst, gärna via telefon.
En relevant resesäljarutbildning eller motsvarande erfarenheter.
Kunskaper i bokningssystem som Sabre och/eller Amadeus.
Kunskaper i finska, danska eller norska.

Förmåner
Att jobba hos oss innebär både skratt och kollegor som tar sitt jobb på största allvar. Vi är helt enkelt ett stort team, på ett stort företag med ambitionen att bli störst på den globala arenan! Förutom att du kommer jobba med ett fantastiskt gäng, får du flera bra förmåner som anställd hos oss.
Högt friskvårdsbidrag
Frukostbuffé varje morgon
Chans till bonus varje månad och kvartal.
Bra försäkringar och pension, där du får personlig rådgivning.
Använder oss av hybridmodellen med möjlighet att arbeta hemifrån 2 dagar i veckan.
Stort och fint kontor mitt i centrala Uppsala. Du promenerar till centralstationen på 5 minuter.

Startdatum:
21a oktober
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Are you a leader with a passion for customer service and team development? We are looking for a dedicated First Line Manager to guide our Team Leaders and drive operational excellence within our customer service teams.
About us
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
About the Role
As a First Line Manager, you will play a crucial role in leading and inspiring for now two Team Leaders, ensuring they have the support and resources needed to lead their teams effectively. Your responsibilities will include overseeing day-to-day operations of their designated First Line teams, setting and communicating customer service goals, and using data to monitor and enhance team performance. You will also be a key stakeholder in projects, responsible for developing and implementing business policies to improve our services. This role reports to the Senior Manager, First Line.
Responsibilities:
Lead and Inspire: Promote excellent customer service by motivating your Team Leaders to work towards common goals. Establish an environment of trust and empowerment to help them maximize their leadership abilities.
Performance Monitoring: Set and communicate targets, use data to monitor and measure team performance, and ensure high-quality customer service. Analyze data to gain insights and make informed decisions.
Policy Development: Develop and implement new or improved business policies and processes to enhance the services offered to our customers and agents.
Goal Alignment: Ensure clarity around priorities and goals in line with the organization’s objectives.
Talent Management: Identify, develop, and hire new talent to strengthen the team.
Issue Resolution: Investigate and handle escalated, complex customer service issues to ensure proper resolution.
Stakeholder Communication: Collaborate with upper management and communicate effectively with various stakeholders to ensure alignment and support. Additionally, maintain close collaboration with other departments within Customer Services organization, such as Quality and Process Team, to foster a cohesive and unified approach.
Risk Management: Anticipate and manage risks, addressing employee issues promptly and effectively.



Experience and Skills:
At least 3 years experience in a leadership role
Experience in a fast-paced customer service environment
Proficient in both Swedish and English, written and verbal
Strong analytical skills with the ability to interpret data and make data-driven decisions
Experience in Excel and/or Google Sheets
Experience working with demanding targets and tight deadlines
Experience in the flight industry and GDS knowledge (Amadeus or Sabre) is an asset

Personality Traits:
Strong interpersonal and leadership skills
Results-driven with strong problem-solving skills
Ability to manage change and work under pressure
Alignment and motivated by the Etraveli Group values

If you are a strategic thinker with a passion for customer service and team leadership, we invite you to apply for this exciting opportunity. Join us and make a significant impact by guiding our Team Leaders to success and enhancing our customer service operations.
Benefits
Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. You will have awesome colleagues with whom you will have fun solving complex problems in a fast-moving business. We also offer:
A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location
Central office location in the City – We are located on Dragarbrunnsgatan in Uppsala, a stone's throw from public transport and lunch restaurants.
Breakfast in the office every morning.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Private healthcare insurance

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
Welcome to Etraveli Group!

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
About the job
Do you have a passion for data, automation and analysis? Are you thrilled by working in a fast-paced and data driven environment? Then you will thrive as a member of the Customer Services Business Controlling team where we are driven by passion for data driven analysis and automation in order to continuously improve efficiency and customer experience.
In this position you can work from either our Stockholm office or Uppsala office, but you need to be open to work from the Uppsala office at least one day a week.
The Customer Service Business Control team is responsible for controlling the Customer Services department, Etraveli Group’s largest and an organization of ~1600 employees inhouse and additional ~1400 outsourcing today. The team is responsible for setting up controls and monitoring the Customer Service activities.
We are looking for a controller with good controllership skills and who does not shy away from being analytical and explorative. You are comfortable in your communication and stakeholder management. You will have close cooperation with other departments within the global Customer Services organization and you will work closely with the Etraveli Group Finance team.
What you will do
Create and maintain financial and business metrics
Build and improve existing reporting and controlling routines
Follow up and reporting of key business areas both of financial and operational character.
You will play a key role in highlighting trends and patterns, adherence to set targets as well as creating awareness in order to minimize risk.
Provide clear and concise insight to stakeholders, facilitating informed decision making within the organization
Support other colleagues within the Business Control team

Requirements
At minimum have a bachelor's degree in Business Administrations, Economics, Statistics or other related fields
Experience from international and multicultural organization
7-10 years of experience as Business Controller
Good communicator with the ability to handle multiple stakeholders
Analytical and comfortable with numbers
Flexible and enjoys a dynamic and fast paced workplace

Benefits
Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. You will have awesome colleagues with whom you will have fun solving complex problems in a fast-moving business.
We also offer:
A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location
Central office location in the City – We are located on Regeringsgatan in Stockholm and Dragarbrunnsgatan in Uppsala, a stone's throw from public transport and lunch restaurants.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
Welcome to Etraveli Group!

Vill du ta klivet in i resebranschen och utvecklas i ett globalt företag som har partnerskap med t.ex booking.com, google flights och TUI? Toppen, för vi utbildar alla våra medarbetare på plats - ingen tidigare erfarenhet behövs.
Vi har fördubblat vår försäljning av flygbiljetter vilket gör att fler kunder behöver komma i kontakt med oss och få hjälp med deras bokningar, vilket är anledningen till att vi nu rekryterar till vår kundtjänst. Vi är ett ungt team på nästan 50 personer med bra sammanhållning där alla stöttar varandra och bidrar till arbetsglädjen på jobbet. På Uppsalakontoret arbetar ca 150 personer totalt och vi sitter i moderna, ljusa och fina lokaler i centrala Uppsala. När vädret tillåter kan vi även nyttja vår fantastiska takterrass! Vi erbjuder dessutom fina förmåner och en betald åtta veckors utbildning för att du ska få en bra start in i arbetet. Titta gärna på: Presentationsvideo First Line Uppsala.
Om tjänsten
På kundtjänsten har vi dagligen ett stort antal inkommande samtal och du hanterar kunder huvudsakligen via telefon. Vi tar hand om alla ärenden som rör våra kunders bokningar och som agent hanterar du ca 45 ärenden per dag. Inkommande frågor kan handla om avbokningar, ombokningar, bagagefrågor och namnändringar. Din roll är viktig i företaget då du är länken ut till våra kunder och kan påverka hur våra kunder uppfattar vårt varumärke.
Dina främsta arbetsuppgifter kommer att vara:
Besvara våra kunders frågor via telefon och chatt och hitta lösningar på kundernas problem
Hjälpa våra skandinaviska kunder med deras bokningar i våra olika bokningssystem

Arbetet är förlagt på kontorstimmar, mellan 8-17 på vardagar. Du arbetar inga helger eller röda dagar. Under dina första åtta veckor följer du en utbildningsplan och har en handledare som hjälper dig att komma in i jobbet på bästa sätt. Det är viktigt att du har möjlighet att närvara, på plats, under hela utbildningen.
Om dig
I denna roll är en positiv attityd och vilja att lära viktigast. Vi söker dig som är trygg i dig själv och som trivs i en flexibel miljö där mycket händer. Vi ser gärna att du har tidigare erfarenhet av kundservice, helst över telefon, och att du trivs i servicerollen. Vi söker dig som gillar att arbeta målfokuserat och drivs av att din prestations mäts på en daglig basis. Du kommer ha möjlighet att få en månatlig och en kvartalsbonus som baseras på bland annat kvalitet och effektivitet.
Vi tror att du:
Har intresset och förmågan att lära dig nya system - du gillar att arbeta med datorn som redskap
Drivs av att nå uppsatta mål
Är en flexibel person som har hög känsla för service
Har mycket goda kunskaper i svenska och engelska i tal och skrift

Även bra om du har:
Erfarenhet av kundservice eller kundtjänst gärna via telefon
Relevant resesäljarutbildning eller motsvarande erfarenheter
Kunskaper i Sabre och/eller Amadeus
Kunskaper i finska, danska och norska

Hos oss har du goda möjligheter att växa inom bolaget, både inom vår Customer Service avdelning och till någon av våra andra avdelningar. Det finns flera möjliga karriärvägar för dig som startar på vår kundtjänst!
Om oss
Etraveli Group är det globalt ledande företaget för tekniska lösningar och möjligheter för onlineförsäljning av flygresor. Vi är här för att lösa komplexiteten genom att koppla samman miljontals flyg och resenärer över hela världen, från sökning och urval till resa och vidare. Vi har varumärken online som Mytrip, GoToGate & Flight Network och har ett nära samarbete med Booking.com. Etraveli Group har även etablerat strategiska partnerskap med företag som Skyscanner, Google Flights, TUI, etc.
Vårt mångsidiga team med mer än 2300 passionerade anställda är det som gör oss till de bästa i världen på det vi gör. Våra stora kontor finns i Sverige (HQ), Kanada, Grekland, Indien, Polen, och Aten.
Startdatum: 13e maj

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
You will join an awesome team of ~50 employees that vaues team work and to have fun together. The office is big, modern and bright. In the summer we often use our terrance that has an amazing view over Uppsala. We offer a payed education for 8 weeks - and a lot of opportunities to grow within the company.
About the job
At Customer Service, you have an important role in the company as you are our public face and have a strong influence on how our customers perceive our brand. You work in a team with a great sense of community and you will always have good support.
In the department, we have a large amount of incoming calls from our Scandinavian customers every day, you handle all matters relating to our customers' bookings. Incoming questions can, for example, concern cancellations, rebookings, luggage questions and name changes. Your most important task is to quickly find solutions for our customers. You work in our various booking systems.
The work is scheduled during office hours, between 8-17 on weekdays. You do not work weekends or public holidays. During your first eight weeks, you follow a training plan and have a supervisor who helps you in the onboarding process. It is important that you are able to be present during the entire training.
Requirements
In this role, a positive attitude and willingness to learn is most important. We are looking for you who are confident in yourself and who are good at communicating with the customer, even when you don't have all the answers yourself. You thrive in a flexible and eventful environment. We are proud of our customer service and we have come a long way in our work in the department. We are good at measurability and key figures and are therefore looking for someone who wants to work with customer service in a professional manner. You will have the opportunity to receive a monthly and a quarterly bonus based on, among other things, quality and efficiency
We believe that you:
Have the interest and ability to learn new systems - you like working with the computer as a tool
Are driven by achieving set goals
Are a flexible person who has a high sense of service
Has very good knowledge in Finnish and English speech and writing.

Also good to have:
Experience in customer service, preferably via telephone
Knowledge in any flight booking system
Knowledge in Swedish, Danish and Norwegian

Benefits
Working with us means both laughter and colleagues who take their jobs very seriously. We are a big team, at a big company with the ambition to be the biggest in the global arena! In addition to the fact that you will work with a fantastic team, you will receive good benefits as an employee with us:
A generous health care allowance
Breakfast buffet every morning
Chance for bonus every month and quarter
Good insurance and pension, where you get personal advice
We use a hybrid model where you after a few months have the opportunity to work from home 2 days a week
A large and nice office in the center of Uppsala. You can walk to the central station in 5 minutes

About us
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
Start: 13th of May
Welcome to Etraveli Group!

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
About the job
Do you have a passion for data, automation and analysis? Are you thrilled by working in a fast-paced and data driven environment? Then you will thrive as a member of the Customer Services Business Controlling team where we are driven by passion for data driven analysis and automation in order to continuously improve efficiency and customer experience.
In this position you can work from either our Stockholm office or Uppsala office, but you need to be open to work from the Uppsala office at least one day a week.
The Customer Service Business Control team is responsible for controlling the Customer Services department, Etraveli Group’s largest and an organization of ~1600 employees inhouse and additional ~1400 outsourcing today. The team is responsible for setting up controls and monitoring the Customer Service activities.
We are looking for a controller with good controllership skills and who does not shy away from being analytical and explorative. You are comfortable in your communication and stakeholder management. You will have close cooperation with other departments within the global Customer Services organization and you will work closely with the Etraveli Group Finance team.
What you will do
Create and maintain financial and business metrics
Build and improve existing reporting and controlling routines
Follow up and reporting of key business areas both of financial and operational character.
You will play a key role in highlighting trends and patterns, adherence to set targets as well as creating awareness in order to minimize risk.
Provide clear and concise insight to stakeholders, facilitating informed decision making within the organization
Support other colleagues within the Business Control team

Requirements
At minimum have a bachelor's degree in Business Administrations, Economics, Statistics or other related fields
Experience from international and multicultural organization
7-10 years of experience as Business Controller
Good communicator with the ability to handle multiple stakeholders
Analytical and comfortable with numbers
Flexible and enjoys a dynamic and fast paced workplace

Benefits
Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. You will have awesome colleagues with whom you will have fun solving complex problems in a fast-moving business.
We also offer:
A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location
Central office location in the City – We are located on Regeringsgatan in Stockholm and Dragarbrunnsgatan in Uppsala, a stone's throw from public transport and lunch restaurants.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
Welcome to Etraveli Group!

Vill du ta klivet in i resebranschen och utvecklas i ett globalt företag som har partnerskap med t.ex booking.com, google flights och TUI? Toppen, för vi utbildar alla våra medarbetare på plats - ingen tidigare erfarenhet behövs.
Vi har fördubblat vår försäljning av flygbiljetter vilket gör att fler kunder behöver komma i kontakt med oss och få hjälp med deras bokningar, vilket är anledningen till att vi nu rekryterar till vår kundtjänst. Vi är ett ungt team på nästan 50 personer med bra sammanhållning där alla stöttar varandra och bidrar till arbetsglädjen på jobbet. På Uppsalakontoret arbetar ca 150 personer totalt och vi sitter i moderna, ljusa och fina lokaler i centrala Uppsala. När vädret tillåter kan vi även nyttja vår fantastiska takterrass! Vi erbjuder dessutom fina förmåner och en betald åtta veckors utbildning för att du ska få en bra start in i arbetet.
Om tjänsten
På kundtjänsten har vi dagligen ett stort antal inkommande samtal och du hanterar kunder huvudsakligen via telefon. Vi tar hand om alla ärenden som rör våra kunders bokningar och som agent hanterar du ca 45 ärenden per dag. Inkommande frågor kan handla om avbokningar, ombokningar, bagagefrågor och namnändringar. Din roll är viktig i företaget då du är länken ut till våra kunder och kan påverka hur våra kunder uppfattar vårt varumärke.
Dina främsta arbetsuppgifter kommer att vara:
Besvara våra kunders frågor via telefon och chatt och hitta lösningar på kundernas problem
Hjälpa våra skandinaviska kunder med deras bokningar i våra olika bokningssystem

Arbetet är förlagt på kontorstimmar, mellan 8-17 på vardagar. Du arbetar inga helger eller röda dagar. Under dina första åtta veckor följer du en utbildningsplan och har en handledare som hjälper dig att komma in i jobbet på bästa sätt. Det är viktigt att du har möjlighet att närvara, på plats, under hela utbildningen.
Om dig
I denna roll är en positiv attityd och vilja att lära viktigast. Vi söker dig som är trygg i dig själv och som trivs i en flexibel miljö där mycket händer. Vi ser gärna att du har tidigare erfarenhet av kundservice, helst över telefon, och att du tycker om att ge bra service. Vi söker dig som gillar att arbeta målfokuserat och triggas av att din prestations mäts på en daglig basis. Du kommer ha möjlighet att få en månatlig och en kvartalsbonus som baseras på bland annat kvalitet och effektivitet.
Vi tror att du:
Har intresset och förmågan att lära dig nya system - du gillar att arbeta med datorn som redskap
Drivs av att nå uppsatta mål
Är en flexibel person som har hög känsla för service
Har mycket goda kunskaper i svenska och engelska i tal och skrift

Även bra om du har:
Erfarenhet av kundservice eller kundtjänst gärna via telefon
Relevant resesäljarutbildning eller motsvarande erfarenheter
Kunskaper i Sabre och/eller Amadeus
Kunskaper i finska, danska och norska

Om oss
Hos oss har du goda möjligheter att växa inom bolaget, både inom vår Customer Service avdelning och till någon av våra andra avdelningar. Det finns flera möjliga karriärvägar för dig som startar på vår kundtjänst!
Etraveli Group grundades år 2000 och var ett av de första företagen att erbjuda onlinebokning av flygbiljetter. Idag har vi utvecklats till en ledande onlineresebyrå och teknologileverantör inom flygindustrin - vår närvaro online spänner över 80 länder i 6 kontinenter. Vi driver även Sveriges ledande prisjämförelsesajt för flygresor, Flygresor.se, med lokala versioner i många länder och vi har partnerskap med Booking.com och Google Flights.
Vi är ett globalt företag med kontor i Sverige, Finland, Grekland, Kanada och Indien med över 2000 anställda
Förmåner
Att jobba hos oss innebär både skratt och kollegor som tar sitt jobb på största allvar. Vi är helt enkelt ett stort team, på ett stort företag med ambition att bli störst på den globala arenan! Förutom att du kommer jobba med ett fantastiskt gäng, får du bra förmåner som anställd hos oss.
Högt friskvårdsbidrag
Frukostbuffé varje morgon
Chans till bonus varje månad och kvartal.
Bra försäkringar och pension, där du får personlig rådgivning.
Använder oss av hybridmodellen med möjlighet att arbeta hemifrån 2 dagar i veckan.
Stort och fint kontor mitt i centrala Uppsala. Du promenerar till centralstationen på 5 minuter.

Startdatum:
15e januari
11e mars
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Do you want to enter the travel industry and develop in a global company that has partnerships with e.g. booking.com, google flights and TUI? Excellent, because we educate all our employees on site - no previous experience is needed.
You will join an awesome team of ~50 employees that vaues team work and to have fun together. The office is big, modern and bright. In the summer we often use our terrance that has an amazing view over Uppsala. We offer a payed education for 8 weeks - and a lot of opportunities to grow within the company.
About the job
At Customer Service, you have an important role in the company as you are our public face and have a strong influence on how our customers perceive our brand. You work in a team with a great sense of community and you will always have good support.
In the department, we have a large amount of incoming calls from our Scandinavian customers every day, you handle all matters relating to our customers' bookings. Incoming questions can, for example, concern cancellations, rebookings, luggage questions and name changes. Your most important task is to quickly find solutions for our customers. You work in our various booking systems.
The work is scheduled during office hours, between 8-17 on weekdays. You do not work weekends or public holidays. During your first eight weeks, you follow a training plan and have a supervisor who helps you in the onboarding process. It is important that you are able to be present during the entire training.
Requirements
In this role, a positive attitude and willingness to learn is most important. We are looking for you who are confident in yourself and who are good at communicating with the customer, even when you don't have all the answers yourself. You thrive in a flexible and eventful environment. We are proud of our customer service and we have come a long way in our work in the department. We are good at measurability and key figures and are therefore looking for someone who wants to work with customer service in a professional manner. You will have the opportunity to receive a monthly and a quarterly bonus based on, among other things, quality and efficiency
We believe that you:
Have the interest and ability to learn new systems - you like working with the computer as a tool
Are driven by achieving set goals
Are a flexible person who has a high sense of service
Has very good knowledge in Finnish and English speech and writing.

Also good to have:
Experience in customer service, preferably via telephone
Knowledge in any flight booking system
Knowledge in Swedish, Danish and Norwegian

Benefits
Working with us means both laughter and colleagues who take their jobs very seriously. We are a big team, at a big company with the ambition to be the biggest in the global arena! In addition to the fact that you will work with a fantastic team, you will receive good benefits as an employee with us:
A generous health care allowance
Breakfast buffet every morning
Chance for bonus every month and quarter
Good insurance and pension, where you get personal advice
We use a hybrid model where you after a few months have the opportunity to work from home 2 days a week
A large and nice office in the center of Uppsala. You can walk to the central station in 5 minutes

About us
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
Start: 11th of March
Welcome to Etraveli Group!

Vill du ta klivet in i resebranschen och utvecklas i ett globalt företag som har partnerskap med t.ex booking.com, google flights och TUI? Toppen, för vi utbildar alla våra medarbetare på plats - ingen tidigare erfarenhet behövs.
Vi har fördubblat vår försäljning av flygbiljetter vilket gör att fler kunder behöver komma i kontakt med oss och få hjälp med deras bokningar, vilket är anledningen till att vi nu rekryterar till vår kundtjänst. Vi är ett ungt team på nästan 50 personer med bra sammanhållning där alla stöttar varandra och bidrar till arbetsglädjen på jobbet. På Uppsalakontoret arbetar ca 150 personer totalt och vi sitter i moderna, ljusa och fina lokaler i centrala Uppsala. När vädret tillåter kan vi även nyttja vår fantastiska takterrass! Vi erbjuder dessutom fina förmåner och en betald åtta veckors utbildning för att du ska få en bra start in i arbetet.
Om tjänsten
På kundtjänsten har vi dagligen ett stort antal inkommande samtal och du hanterar kunder huvudsakligen via telefon. Vi tar hand om alla ärenden som rör våra kunders bokningar och som agent hanterar du ca 45 ärenden per dag. Inkommande frågor kan handla om avbokningar, ombokningar, bagagefrågor och namnändringar. Din roll är viktig i företaget då du är länken ut till våra kunder och kan påverka hur våra kunder uppfattar vårt varumärke.
Dina främsta arbetsuppgifter kommer att vara:
Besvara våra kunders frågor via telefon och chatt och hitta lösningar på kundernas problem
Hjälpa våra skandinaviska kunder med deras bokningar i våra olika bokningssystem

Arbetet är förlagt på kontorstimmar, mellan 8-17 på vardagar. Du arbetar inga helger eller röda dagar. Under dina första åtta veckor följer du en utbildningsplan och har en handledare som hjälper dig att komma in i jobbet på bästa sätt. Det är viktigt att du har möjlighet att närvara, på plats, under hela utbildningen.
Om dig
I denna roll är en positiv attityd och vilja att lära viktigast. Vi söker dig som är trygg i dig själv och som trivs i en flexibel miljö där mycket händer. Vi ser gärna att du har tidigare erfarenhet av kundservice, helst över telefon, och att du tycker om att ge bra service. Vi söker dig som gillar att arbeta målfokuserat och triggas av att din prestations mäts på en daglig basis. Du kommer ha möjlighet att få en månatlig och en kvartalsbonus som baseras på bland annat kvalitet och effektivitet.
Vi tror att du:
Har intresset och förmågan att lära dig nya system - du gillar att arbeta med datorn som redskap
Drivs av att nå uppsatta mål
Är en flexibel person som har hög känsla för service
Har mycket goda kunskaper i svenska och engelska i tal och skrift

Även bra om du har:
Erfarenhet av kundservice eller kundtjänst gärna via telefon
Relevant resesäljarutbildning eller motsvarande erfarenheter
Kunskaper i Sabre och/eller Amadeus
Kunskaper i finska, danska och norska

Om oss
Hos oss har du goda möjligheter att växa inom bolaget, både inom vår Customer Service avdelning och till någon av våra andra avdelningar. Det finns flera möjliga karriärvägar för dig som startar på vår kundtjänst!
Etraveli Group grundades år 2000 och var ett av de första företagen att erbjuda onlinebokning av flygbiljetter. Idag har vi utvecklats till en ledande onlineresebyrå och teknologileverantör inom flygindustrin - vår närvaro online spänner över 80 länder i 6 kontinenter. Vi driver även Sveriges ledande prisjämförelsesajt för flygresor, Flygresor.se, med lokala versioner i många länder och vi har partnerskap med Booking.com och Google Flights.
Vi är ett globalt företag med kontor i Sverige, Finland, Grekland, Kanada och Indien med över 2000 anställda
Förmåner
Att jobba hos oss innebär både skratt och kollegor som tar sitt jobb på största allvar. Vi är helt enkelt ett stort team, på ett stort företag med ambition att bli störst på den globala arenan! Förutom att du kommer jobba med ett fantastiskt gäng, får du bra förmåner som anställd hos oss.
Högt friskvårdsbidrag
Frukostbuffé varje morgon
Chans till bonus varje månad och kvartal.
Bra försäkringar och pension, där du får personlig rådgivning.
Använder oss av hybridmodellen med möjlighet att arbeta hemifrån 2 dagar i veckan.
Stort och fint kontor mitt i centrala Uppsala. Du promenerar till centralstationen på 5 minuter.

Startdatum:
15e Januari
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
About the Role
In this pivotal role, you'll overview the entire digital customer journey within our Customer Experience department, focusing on enhancing our digital touchpoints and ensuring our service not only meets but exceeds customer and our many B2B-partners expectations. Together with the director of Customer Experience, you will steer and lead the development roadmap within our customer experience initiatives. To succeed in this role we believe you are analytical, results-oriented and have great problem solving skills.
Your primary mission is to evolve Etraveli Group's digital customer interactions, ensuring precise channel-specific KPIs are achieved. While leading your team of 2 direct reports and collaborating with adjacent teams — you'll drive the daily operations and foster digital innovation within our direct-to-consumer channels. Our teams are cross geographical and travel will be a part of this role.
This role is a fantastic opportunity to work alongside our dedicated Customer Services and Sales teams, contributing directly to strategies that resonate with our global audience spreading over 70 markets.
Since our teams are cross geographical travel will be required.
Responsibilities include:
Spearhead the digital customer experience strategy, setting, and executing initiatives that enhance engagement and grow both our B2B and direct-to-consumer channel.
Lead the team, fostering collaboration, efficiency, and innovation across all processes and projects.
Regularly review performance metrics of your direct reports, adjusting strategies with your team to ensure optimal performance.
Leverage analytical tools and our inhouse teams of insights analysts to derive actionable insights from data, informing strategy adjustments and decision-making.
Drive continuous improvement across processes, tools, and methodologies to hit e-commerce/self service KPIs and targets.
Collaborate with both sales and customer service colleagues to further enhance our offering in self service and automation, crafting compelling customer offers.
Understand and embody the Etraveli Group brand, championing our values through a commercial lens and a passion for revolutionizing digital customer experiences.

Qualifications/Competencies
3+ years experience in digital marketing and e-commerce,
Demonstrated leadership skills, with an emphasis on cross-functional collaboration, team development, and target delivery.
Experience in stakeholdership for development projects or product management.
Familiar with agile product development.
Solid background in customer acquisition, engagement, and retention strategies.
Proficiency with Customer Relationship Management systems and data analytics tools.
Exceptional communication skills in English, and multilingual abilities are a strong plus
Relevant academic background in e-commerce, marketing, business, or a related field.

Eager to Embark on this Journey with Us?
We're excited to learn more about you! Apply with your CV or LinkedIn profile at the earliest. This role is an extraordinary opportunity to influence customer experience in the travel industry, and we're keen to engage with professionals who share our passion and vision.
Join us, and let's shape the future of travel together!
Benefits
?Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. You will have awesome colleagues with whom you will have fun solving complex problems in a fast-moving business.We also offer:
A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location
Central office location in the City – We are located on Regeringsgatan in Stockholm, a stone's throw from public transport and lunch restaurants.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
Welcome to Etraveli Group!

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
About the job
Sales Operations are responsible for optimizing and driving sales through all sales channels. The department conducts competition benchmarking, analysis of various sales channels, conducts pricing of the air ticket and other optimizations taking revenue and costs into account. Each pricing analyst is responsible for optimizing sales in one or more markets and are also leading cross-market initiatives.
As the Sales Operations Manager your main focus will be to
Responsible for the performance of assigned Business areas
Lead, support and coach your team in their daily work
Lead, develop and close medium/large size assignments targeting both internal and external customers (stakeholders)
Be the voice of and stakeholder for Sales Operations in various forums/projects working alongside team members from other parts of the organization e.g. Commercial, Operations, IT/Development, Legal, Finance.
Contribute in the development of the Sales Operations organization as a whole, Improve and make sure that the department has efficient ways of working

Benefits
Working at Etraveli Group means working at a fast-growing company with high ambitions in becoming the number one Online travel agency worldwide. The culture at the company embraces complexity and we like to keep the entrepreneurial spirit even as we grow into being a larger company. You will have awesome colleagues with whom you will have fun solving complex problems in a fast-moving business.We also offer:
A flexible working environment. We work on a hybrid-model where you can choose to work two days from home and you will have two weeks per year that you can choose to work from a remote location
Central office location in the City – We are located on Regeringsgatan in Stockholm, a stone's throw from public transport and lunch restaurants.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
Welcome to Etraveli Group!

Vill du ta klivet in i resebranschen och utvecklas i ett globalt företag som har partnerskap med t.ex booking.com, google flights och TUI? Toppen, för vi utbildar alla våra medarbetare på plats - ingen tidigare erfarenhet behövs.
Vi har fördubblat vår försäljning av flygbiljetter vilket gör att fler kunder behöver komma i kontakt med oss och få hjälp med deras bokningar, vilket är anledningen till att vi nu rekryterar till vår kundtjänst. Vi är ett ungt team på nästan 50 personer med bra sammanhållning där alla stöttar varandra och bidrar till arbetsglädjen på jobbet. På Uppsalakontoret arbetar ca 150 personer totalt och vi sitter i moderna, ljusa och fina lokaler i centrala Uppsala. När vädret tillåter kan vi även nyttja vår fantastiska takterrass! Vi erbjuder dessutom fina förmåner och en betald åtta veckors utbildning för att du ska få en bra start in i arbetet.
Om tjänsten
På kundtjänsten har vi dagligen ett stort antal inkommande samtal och du hanterar kunder huvudsakligen via telefon. Vi tar hand om alla ärenden som rör våra kunders bokningar och som agent hanterar du ca 45 ärenden per dag. Inkommande frågor kan handla om avbokningar, ombokningar, bagagefrågor och namnändringar. Din roll är viktig i företaget då du är länken ut till våra kunder och kan påverka hur våra kunder uppfattar vårt varumärke.
Dina främsta arbetsuppgifter kommer att vara:
Besvara våra kunders frågor via telefon och chatt och hitta lösningar på kundernas problem
Hjälpa våra skandinaviska kunder med deras bokningar i våra olika bokningssystem

Arbetet är förlagt på kontorstimmar, mellan 8-17 på vardagar. Du arbetar inga helger eller röda dagar. Under dina första åtta veckor följer du en utbildningsplan och har en handledare som hjälper dig att komma in i jobbet på bästa sätt. Det är viktigt att du har möjlighet att närvara, på plats, under hela utbildningen.
Om dig
I denna roll är en positiv attityd och vilja att lära viktigast. Vi söker dig som är trygg i dig själv och som trivs i en flexibel miljö där mycket händer. Vi ser gärna att du har tidigare erfarenhet av kundservice, helst över telefon, och att du tycker om att ge bra service. Vi söker dig som gillar att arbeta målfokuserat och triggas av att din prestations mäts på en daglig basis. Du kommer ha möjlighet att få en månatlig och en kvartalsbonus som baseras på bland annat kvalitet och effektivitet.
Vi tror att du:
Har intresset och förmågan att lära dig nya system - du gillar att arbeta med datorn som redskap
Drivs av att nå uppsatta mål
Är en flexibel person som har hög känsla för service
Har mycket goda kunskaper i svenska och engelska i tal och skrift

Även bra om du har:
Erfarenhet av kundservice eller kundtjänst gärna via telefon
Relevant resesäljarutbildning eller motsvarande erfarenheter
Kunskaper i Sabre och/eller Amadeus
Kunskaper i finska, danska och norska

Om oss
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
Förmåner
Att jobba hos oss innebär både skratt och kollegor som tar sitt jobb på största allvar. Vi är helt enkelt ett stort team, på ett stort företag med ambition att bli störst på den globala arenan! Förutom att du kommer jobba med ett fantastiskt gäng, får du bra förmåner som anställd hos oss.
Högt friskvårdsbidrag
Frukostbuffé varje morgon
Chans till bonus varje månad och kvartal.
Bra försäkringar och pension, där du får personlig rådgivning.
Använder oss av hybridmodellen med möjlighet att arbeta hemifrån 2 dagar i veckan.
Stort och fint kontor mitt i centrala Uppsala. Du promenerar till centralstationen på 5 minuter.

Startdatum:
23e oktober
8e januari

Vill du ta klivet in i resebranschen och utvecklas i ett globalt företag som har partnerskap med t.ex booking.com, google flights och TUI? Toppen, för vi utbildar alla våra medarbetare på plats - ingen tidigare erfarenhet behövs.
Vi har fördubblat vår försäljning av flygbiljetter vilket gör att fler kunder behöver komma i kontakt med oss och få hjälp med deras bokningar, vilket är anledningen till att vi nu rekryterar till vår kundtjänst. Vi är ett ungt team på nästan 50 personer med bra samamnhållning där alla stöttar varandra och bidrar till arbetsglädjen på jobbet. På Uppsalakontoret arbetar ca 150 personer totalt och vi sitter i moderna, ljusa och fina lokaler i centrala Uppsala. När vädret tillåter kan vi även nyttja vår fantastiska takterrass! Vi erbjuder dessutom fina förmåner och en betald åtta veckors utbildning för att du ska få en bra start in i arbetet.
Om tjänsten
På kundtjänsten har vi dagligen ett stort antal inkommande samtal och du hanterar kunder huvudsakligen via telefon. Vi tar hand om alla ärenden som rör våra kunders bokningar och som agent hanterar du ca 45 ärenden per dag. Inkommande frågor kan handla om avbokningar, ombokningar, bagagefrågor och namnändringar. Din roll är viktig i företaget då du är länken ut till våra kunder och kan påverka hur våra kunder uppfattar vårt varumärke.
Dina främsta arbetsuppgifter kommer att vara:
Besvara våra kunders frågor via telefon och chatt och hitta lösningar på kundernas problem
Hjälpa våra skandinaviska kunder med deras bokningar i våra olika bokningssystem

Arbetet är förlagt på kontorstimmar, mellan 8-17 på vardagar. Du arbetar inga helger eller röda dagar. Under dina första åtta veckor följer du en utbildningsplan och har en handledare som hjälper dig att komma in i jobbet på bästa sätt. Det är viktigt att du har möjlighet att närvara, på plats, under hela utbildningen.
Om dig
I denna roll är en positiv attityd och vilja att lära viktigast. Vi söker dig som är trygg i dig själv och som trivs i en flexibel miljö där mycket händer. Vi ser gärna att du har tidigare erfarenhet av kundservice, helst över telefon, och att du tycker om att ge bra service. Vi söker dig som gillar att arbeta målfokuserat och triggas av att din prestations mäts på en daglig basis. Du kommer ha möjlighet att få en månatlig och en kvartalsbonus som baseras på bland annat kvalitet och effektivitet.
Vi tror att du:
Har intresset och förmågan att lära dig nya system - du gillar att arbeta med datorn som redskap
Drivs av att nå uppsatta mål
Är en flexibel person som har hög känsla för service
Har mycket goda kunskaper i svenska och engelska i tal och skrift

Även bra om du har:
Erfarenhet av kundservice eller kundtjänst gärna via telefon
Relevant resesäljarutbildning eller motsvarande erfarenheter
Kunskaper i Sabre och/eller Amadeus
Kunskaper i finska, danska och norska

Om oss
Hos oss har du goda möjligheter att växa inom bolaget, både inom vår Customer Service avdelning och till någon av våra andra avdelningar. Det finns flera möjliga karriärvägar för dig som startar på vår kundtjänst!
Etraveli Group grundades år 2000 och var ett av de första företagen att erbjuda onlinebokning av flygbiljetter. Idag har vi utvecklats till en ledande onlineresebyrå och teknologileverantör inom flygindustrin - vår närvaro online spänner över 80 länder i 6 kontinenter. Vi driver även Sveriges ledande prisjämförelsesajt för flygresor, Flygresor.se, med lokala versioner i många länder och vi har partnerskap med Booking.com och Google Flights.
Vi är ett globalt företag med kontor i Sverige, Finland, Grekland, Kanada och Indien med över 2000 anställda
Förmåner
Att jobba hos oss innebär både skratt och kollegor som tar sitt jobb på största allvar. Vi är helt enkelt ett stort team, på ett stort företag med ambition att bli störst på den globala arenan! Förutom att du kommer jobba med ett fantastiskt gäng, får du bra förmåner som anställd hos oss.
Högt friskvårdsbidrag
Frukostbuffé varje morgon
Chans till bonus varje månad och kvartal.
Bra försäkringar och pension, där du får personlig rådgivning.
Använder oss av hybridmodellen med möjlighet att arbeta hemifrån 2 dagar i veckan.
Stort och fint kontor mitt i centrala Uppsala. Du promenerar till centralstationen på 5 minuter.

Startdatum:
23e oktober

Vill du ta klivet in i resebranschen och utvecklas i ett globalt företag som har partnerskap med t.ex booking.com, google flights och TUI? Toppen, för vi utbildar alla våra medarbetare på plats - ingen tidigare erfarenhet behövs.
Vi har fördubblat vår försäljning av flygbiljetter vilket gör att fler kunder behöver komma i kontakt med oss och få hjälp med deras bokningar, vilket är anledningen till att vi nu rekryterar till vår kundtjänst. Vi är ett ungt team på nästan 50 personer med bra samamnhållning där alla stöttar varandra och bidrar till arbetsglädjen på jobbet. På Uppsalakontoret arbetar ca 150 personer totalt och vi sitter i moderna, ljusa och fina lokaler i centrala Uppsala. När vädret tillåter kan vi även nyttja vår fantastiska takterrass! Vi erbjuder dessutom fina förmåner och en betald åtta veckors utbildning för att du ska få en bra start in i arbetet.
Om tjänsten
På kundtjänsten har vi dagligen ett stort antal inkommande samtal och du hanterar kunder huvudsakligen via telefon. Vi tar hand om alla ärenden som rör våra kunders bokningar och som agent hanterar du ca 45 ärenden per dag. Inkommande frågor kan handla om avbokningar, ombokningar, bagagefrågor och namnändringar. Din roll är viktig i företaget då du är länken ut till våra kunder och kan påverka hur våra kunder uppfattar vårt varumärke.
Dina främsta arbetsuppgifter kommer att vara:
Besvara våra kunders frågor via telefon och chatt och hitta lösningar på kundernas problem
Hjälpa våra skandinaviska kunder med deras bokningar i våra olika bokningssystem

Arbetet är förlagt på kontorstimmar, mellan 8-17 på vardagar. Du arbetar inga helger eller röda dagar. Under dina första åtta veckor följer du en utbildningsplan och har en handledare som hjälper dig att komma in i jobbet på bästa sätt. Det är viktigt att du har möjlighet att närvara, på plats, under hela utbildningen.
Om dig
I denna roll är en positiv attityd och vilja att lära viktigast. Vi söker dig som är trygg i dig själv och som trivs i en flexibel miljö där mycket händer. Vi ser gärna att du har tidigare erfarenhet av kundservice, helst över telefon, och att du tycker om att ge bra service. Vi söker dig som gillar att arbeta målfokuserat och triggas av att din prestations mäts på en daglig basis. Du kommer ha möjlighet att få en månatlig och en kvartalsbonus som baseras på bland annat kvalitet och effektivitet.
Vi tror att du:
Har intresset och förmågan att lära dig nya system - du gillar att arbeta med datorn som redskap
Drivs av att nå uppsatta mål
Är en flexibel person som har hög känsla för service
Har mycket goda kunskaper i svenska och engelska i tal och skrift

Även bra om du har:
Erfarenhet av kundservice eller kundtjänst gärna via telefon
Relevant resesäljarutbildning eller motsvarande erfarenheter
Kunskaper i Sabre och/eller Amadeus
Kunskaper i finska, danska och norska

Om oss
Hos oss har du goda möjligheter att växa inom bolaget, både inom vår Customer Service avdelning och till någon av våra andra avdelningar. Det finns flera möjliga karriärvägar för dig som startar på vår kundtjänst!
Etraveli Group grundades år 2000 och var ett av de första företagen att erbjuda onlinebokning av flygbiljetter. Idag har vi utvecklats till en ledande onlineresebyrå och teknologileverantör inom flygindustrin - vår närvaro online spänner över 80 länder i 6 kontinenter. Vi driver även Sveriges ledande prisjämförelsesajt för flygresor, Flygresor.se, med lokala versioner i många länder och vi har partnerskap med Booking.com och Google Flights.
Vi är ett globalt företag med kontor i Sverige, Finland, Grekland, Kanada och Indien med över 1900 anställda
Jobba hos oss
Att jobba hos oss innebär både skratt och kollegor som tar sitt jobb på största allvar. Vi är helt enkelt ett stort team, på ett stort företag med ambition att bli störst på den globala arenan! Förutom att du kommer jobba med ett fantastiskt gäng, får du bra förmåner som anställd hos oss.
Högt friskvårdsbidrag
Frukostbuffé varje morgon
Chans till bonus varje månad och kvartal.
Bra försäkringar och pension, där du får personlig rådgivning.
Använder oss av hybridmodellen med möjlighet att arbeta hemifrån 2 dagar i veckan.
Stort och fint kontor mitt i centrala Uppsala. Du promenerar till centralstationen på 5 minuter.

Startdatum:
22a augusti

In order to strengthen Etraveli Group Internal Audit we are looking for an Internal Control Specialist. The position is located in Stockholm/Uppsala and will report to the Group Internal Audit Manager.
Are you a problem-solver with analytical skills? If you also have good communication skills and are a self-starter who can work independently as well as in teams conducting audits and business process reviews, this is the role for you!
About the job
As Internal Control Specialist you will be responsible for developing internal control processes and flows within the Group. As Internal Control Specialist you will be leading the group's internal control work and report to the Group Internal Audit Manager. Location of the role is Stockholm/Uppsala but will involve trips to our other offices in Sweden, Greece, India and Canada.
Examples of work related tasks:
- Identify and assess areas of significant business risk.
- Identify and reduce business and financial risks through effective implementation and monitoring of controls.
- Develop, implement and maintain internal audit policies and procedures in accordance with local and international best practice.
- Produce clear and concise internal control reports that summarize internal control findings, recommendations and actions.
- Produce high quality internal control documentation and evidence to support the findings of any internal control review.
- Support any specific investigations or consultative work upon request.
- Support with risk management by providing advice and support as required.
Who you are
To succeed in this role we believe you are a person with analytical skills who have the ability to analyze and evaluate systems and develop suggestions for implementing improvements. We also believe you have the ability to contribute to the development of internal control procedures and policies. You have good communication and networking skills and thrive to work both independently and within a team.
Requirements
- 5+ years of experience within a “Big 4” public accounting/consulting environment and/or experience with financial and operational audits in a multinational company.
- Certified Internal Auditor (CIA) certification is a plus.
- Relevant academic degree in a relevant field for example Business or Economics.
- Sound understanding of auditing principles and practice, including risk based internal auditing.
- Excellent written and verbal English skills required.
About Etraveli Internal Audit
Internal Audit in Etraveli is an independent, objective assurance and consulting activity designed to add value and improve Etraveli’s operations. Group Internal Audit helps Etraveli to accomplish its objectives by providing a systematic approach to improve the effectiveness of risk management, control and governance processes.
Etraveli Group Internal Audit is headed by the Group Internal Audit Manager, who reports functionally to the Audit Committee of the Board of Directors and administratively to the Chief Financial Officer (CFO). Etraveli Group Internal Audit plans, co-ordinate, performs financial, operational and compliance audits and consulting engagement in accordance with the annual internal audit plan.
Benefits
With us you become part of a tight-knit team with different skills and personalities striving for the same goals. We are passionate about what we do and work at a high pace.
Office in the city (both in Uppsala and Stockholm) – a stone's throw from public transport and lunch restaurants.
Healthcare allowance – each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.

In addition to this we serve you breakfast every morning. Welcome to Etraveli Group!

Etraveli Group is a leading global platform for flights, an air technology company connecting millions of flights and travelers across the globe. The company is the exclusive provider of flights to booking.com in Europe and recently entered into an acquisition agreement with Booking Holdings pending competition clearance.
Every minute we close hundreds of deals for our partners around the globe. We are the preferred partner of some of the world’s most prominent travel companies such as Booking.com, Google Flights, Skyscanner and Kayak.
Being in an ever changing environment with high ambitions, the Etraveli Group is focused on managing core business value, monitoring results & profitability and ensuring internal efficiency. That's where you come in!
We are looking for a Business Controller to join our Group Business control team. The role is broad, and the scope can be somewhat adjusted to ensure that you can showcase all your knowledge. However, a key task will be to drive the controlling of some of our key revenue and/or cost streams and find new efficient ways to ensure the best possible outcome for the Group in terms of results and internal control, as well as participate and drive our financial reporting. Working at Etraveli Group means working at a company with great ambitions and plans, so evaluation and communication (and preferably automation) of processes and results to lead change in the desired direction will be part of your game.
The role
The role will be based in Uppsala, but stakeholders can be in either of our locations and will also involve external contacts. The Business Controller will report to Group Business controller based in Uppsala, Sweden, and to give a brief overview you will be responsible for
Reporting, Analysis and monitoring of KPIs, revenues, costs, risks, working capital and cash flow.
Participating in the Monthly, Quarterly and Yearly financial reporting to different stakeholders.
Development of routines, internal control, processes and systems.
Supporting the Finance department and other Group Departments with risk based assessments on key revenue and/or cost streams.
Working closely with the different members of our Finance team and with other departments in the Group which is spread over our locations around the globe.
Other business controlling tasks that might be relevant given your background and expertise.

Requirements
Business, Finance or Engineering/Numerical academic degree
Minimum 4-5 years relevant work experience as a Business and/or Financial Controller or a number of years as an auditor.
Solid analytical skills and experience in analyzing and managing large amounts of data.
Strong communication skills in order to quickly establish key relationships within the Group and externally.
Ability to adapt quickly and experience in undertaking projects with different kind of stakeholders in different parts of the Group
Experience of and/or simpler programming is considered a merit
Accounting experience is considered a merit
International experience is considered a merit.
Very good command of the English language.

Benefits
With us you become part of a tight-knit team with different skills and personalities striving for the same goals. We are passionate about what we do and work at a high pace.
Office in the city, Dragarbrunnsgatan – a stone's throw from public transport and lunch restaurants.
Healthcare allowance – each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.

In addition to this we serve you breakfast every morning. Welcome to Etraveli Group!

Do you want to enter the travel industry and develop in a global company that has partnerships with e.g. booking.com, google flights and TUI? Excellent, because we educate all our employees on site - no previous experience is needed.
You will join an awesome team of ~40 employees that vaues team work and to have fun together. The office is big, modern and bright. In the summer we often use our terrance that has an amazing view over Uppsala. We offer a payed education for 8 weeks - and a lot of opportunities to grow within the company.
About the job
At Customer Service, you have an important role in the company as you are our public face and have a strong influence on how our customers perceive our brand. You work in a team with a great community and you always have good support.
In the department, we have a large amount of incoming calls from our Scandinavian customers every day, you handle all matters relating to our customers' bookings. Incoming questions can, for example, concern cancellations, rebookings, luggage questions and name changes. Your most important task is to quickly find solutions for our customers. You work in our various booking systems.
The work is scheduled during office hours, between 8-17 on weekdays. You do not work weekends or public holidays. During your first eight weeks, you follow a training plan and have a supervisor who helps you in the onboarding process. It is important that you are able to be present during the entire training.
Requirements
In this role, a positive attitude and willingness to learn is most important. We are looking for you who are confident in yourself and who are good at communicating with the customer, even when you don't have all the answers yourself. You thrive in a flexible and eventful environment. We are proud of our customer service and we have come a long way in our work in the department. We are good at measurability and key figures and are therefore looking for someone who wants to work with customer service in a professional manner. You will have the opportunity to receive a monthly and a quarterly bonus based on, among other things, quality and efficiency
We believe that you:
Have the interest and ability to learn new systems - you like working with the computer as a tool
Are driven by achieving set goals
Are a flexible person who has a high sense of service
Has very good knowledge in Finnish and English speech and writing.

Also good to have:
Experience in customer service, preferably via telephone
Knowledge in any flight booking system
Knowledge in Swedish, Danish and Norwegian

Benefits
Working with us means both laughter and colleagues who take their jobs very seriously. We are a big team, at a big company with the ambition to be the biggest in the global arena! In addition to the fact that you will work with a fantastic team, you will receive good benefits as an employee with us:
A generous health care allowance
Breakfast buffet every morning
Chance for bonus every month and quarter
Good insurance and pension, where you get personal advice
We use a hybrid model where you after a few months have the opportunity to work from home 2 days a week
A large and nice office in the center of Uppsala. You can walk to the central station in 5 minutes

About Etraveli Group
Etraveli Group was founded in 2000 and was one of the first companies to offer online booking of airline tickets. Today we have evolved into a leading online travel agency and technology provider in the airline industry - our online presence spans 80 countries on 6 continents. We also operate Sweden's leading price comparison site for flights, Flygresor.se, with local versions in many countries and we have partnerships with Booking.com and Google Flights. We are a global company with offices in Sweden, Finland, Greece, Canada and India with over 1,900 employees.
Starting dates:
29th of May
21st of August

Do you want to enter the travel industry and develop in a global company that has partnerships with e.g. booking.com, google flights and TUI? Excellent, because we educate all our employees on site - no previous experience is needed.
You will join an awesome team of ~40 employees that vaues team work and to have fun together. The office is big, modern and bright. In the summer we often use our terrance that has an amazing view over Uppsala. We offer a payed education for 8 weeks - and a lot of opportunities to grow within the company.
About the job
At Customer Service, you have an important role in the company as you are our public face and have a strong influence on how our customers perceive our brand. You work in a team with a great community and you always have good support.
In the department, we have a large amount of incoming calls from our Scandinavian customers every day, you handle all matters relating to our customers' bookings. Incoming questions can, for example, concern cancellations, rebookings, luggage questions and name changes. Your most important task is to quickly find solutions for our customers. You work in our various booking systems.
The work is scheduled during office hours, between 8-17 on weekdays. You do not work weekends or public holidays. During your first eight weeks, you follow a training plan and have a supervisor who helps you in the onboarding process. It is important that you are able to be present during the entire training.
Requirements
In this role, a positive attitude and willingness to learn is most important. We are looking for you who are confident in yourself and who are good at communicating with the customer, even when you don't have all the answers yourself. You thrive in a flexible and eventful environment. We are proud of our customer service and we have come a long way in our work in the department. We are good at measurability and key figures and are therefore looking for someone who wants to work with customer service in a professional manner. You will have the opportunity to receive a monthly and a quarterly bonus based on, among other things, quality and efficiency
We believe that you:
Have the interest and ability to learn new systems - you like working with the computer as a tool
Are driven by achieving set goals
Are a flexible person who has a high sense of service
Has very good knowledge in Finnish and English speech and writing.

Also good to have:
Experience in customer service, preferably via telephone
Knowledge in any flight booking system
Knowledge in Swedish, Danish and Norwegian

Benefits
Working with us means both laughter and colleagues who take their jobs very seriously. We are a big team, at a big company with the ambition to be the biggest in the global arena! In addition to the fact that you will work with a fantastic team, you will receive good benefits as an employee with us:
A generous health care allowance
Breakfast buffet every morning
Chance for bonus every month and quarter
Good insurance and pension, where you get personal advice
We use a hybrid model where you after a few months have the opportunity to work from home 2 days a week
A large and nice office in the center of Uppsala. You can walk to the central station in 5 minutes

About Etraveli Group
Etraveli Group was founded in 2000 and was one of the first companies to offer online booking of airline tickets. Today we have evolved into a leading online travel agency and technology provider in the airline industry - our online presence spans 80 countries on 6 continents. We also operate Sweden's leading price comparison site for flights, Flygresor.se, with local versions in many countries and we have partnerships with Booking.com and Google Flights. We are a global company with offices in Sweden, Finland, Greece, Canada and India with over 1,900 employees.
Starting dates:
24th of April
29th of May
21st of August

The Customer Services department within ETG strives to continuously improve customer experience by driving changes through automation, processes and quality improvements. We are looking for an inquisitive Insights Analyst who will play a key role in finding opportunities and provide insights which will support that mission.
What you will be doing:
Set up data strategy and infrastructure for customer services major areas in order to streamline data enablement and processing for use of advanced analytics.
Create the map for the organization's data landscape to help decision-makers find cost savings and optimization opportunities.
Laying the ground for and applying , Python and other scripting techniques to run regression and segmentation models which enables CS to identify and solve customer pain points and other business problems.
Supporting CS Analysts and other stakeholders based on their needs and input
Take a leading role in developing solutions for all use cases that arise within CS processes; all from problem definition, defining and transforming of data, developing models and communicating found insights. This includes (but not limited to) projects related to process improvements, impact assessment of automation opportunities, ideation and introduction of business KPIs etc.

What you will need to Succeed:
Good experiences in utilizing Python modules for data transformation, visualization and analysis of large datasets. Experience in using predictive modeling or clustering for generating insights through scripting skills will be advantageous. You have had extensive exposure to data crunching and intelligence building by being explorative and combining good business understanding with advanced skills in using BI and data processing tools. You are comfortable in working with complex and multidimensional data and you thrive at creating and communicating found insights. Preferably you hold a PhD or have a background in data science or statistics. The role will be based in Uppsala and Stockholm and you will have stakeholders across the global Customer Services organization. In the role of Insights Analyst, you will report to the Customer Services (CS) Analytics Manager.
Personality
Self driven and eager to make a difference
Strong data and analytical skills
Have agility and thrives to work in a fast paced and dynamic environment
A good communicator who creates awareness

Profile
Ability to analyze large and complex data sets & identify hidden patterns / areas of improvement
Good knowledge of & using databases to help develop insights
Ability to present insights to leadership team
4-7 years of experience in analytical background in a similar analytics role

Benefits
With us you become part of a tight-knit team with different skills and personalities striving for the same goals. We are passionate about what we do and work at a high pace.
Office in the city (both in Uppsala and Stockholm) – a stone's throw from public transport and lunch restaurants.
Healthcare allowance – each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.

In addition to this we serve you breakfast every morning. Welcome to Etraveli Group!

Being in an ever changing environment with high ambitions, the Etraveli Group is focused on managing core business value, monitoring results & profitability and ensuring internal efficiency. That's where you come in!
Etraveli Group is a leading global platform for flights, an air technology company connecting millions of flights and travelers across the globe. The company is the exclusive provider of flights to booking.com in Europe and recently entered into an acquisition agreement with Booking Holdings pending competition clearance.
Every minute we close hundreds of deals for our partners around the globe. We are the preferred partner of some of the world’s most prominent travel companies such as Booking.com, Google Flights, Skyscanner and Kayak.
We are looking for a Business Controller to join our Group Business control team. The role is broad, and the scope can be somewhat adjusted to ensure that you can showcase all your knowledge. However, a key task will be to drive the controlling of some of our key revenue and/or cost streams and find new efficient ways to ensure the best possible outcome for the Group in terms of results and internal control, as well as participate and drive our financial reporting. Working at Etraveli Group means working at a company with great ambitions and plans, so evaluation and communication (and preferably automation) of processes and results to lead change in the desired direction will be part of your game.
The role
The role will be based in either Uppsala or Stockholm (commuting to Uppsala on a regular basis will be needed. At least 2-3 days a week) but stakeholders can be in either of our locations and will also involve external contacts. The Business Controller will report to Group Business controller based in Uppsala, Sweden, and to give a brief overview you will be responsible for
Reporting, Analysis and monitoring of KPIs, revenues, costs, risks and cash flow.
Participating in the Monthly, Quarterly and Yearly financial reporting to different stakeholders.
Development of routines, internal control, processes and systems.
Supporting the Finance department and other Group Departments with risk based assessments on key revenue and/or cost streams.
Working closely with the different members of our Finance team and with other departments in the Group which is spread over our locations around the globe.
Other business controlling tasks that might be relevant given your background and expertise.

Requirements
Business, Finance or Engineering/Numerical academic degree
Minimum 2-3 years relevant work experience as a Business and/or Financial Analyst or Controller or a number of years as an auditor.
Solid analytical skills and experience in analyzing and managing large amounts of data.
Strong communication skills in order to quickly establish key relationships within the Group and externally.
Ability to adapt quickly and experience in undertaking projects with different kind of stakeholders in different parts of the Group
Experience of and/or simpler programming is considered a merit
Accounting experience is considered a merit
International experience is considered a merit.
Very good command of the English language.

Benefits
With us you become part of a tight-knit team with different skills and personalities striving for the same goals. We are passionate about what we do and work at a high pace.
Office in the city (both in Uppsala and Stockholm) – a stone's throw from public transport and lunch restaurants.
Healthcare allowance – each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and health insurance – through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.

In addition to this we serve you breakfast every morning. Welcome to Etraveli Group!